Report non-emergency problems in your neighborhood, Call 311

To call 911 is not the best option for non-emergency services, but many still use it.

To help combat this, the City of Tucson now has 311, a fully operational, non-emergency number people can call as an alternative to 911.

During COVID, the city set up a city resource line. This 311 system,  is an expansion of that line but with more services.

Please only use this system if all of the following are true:

• You are not reporting an emergency.
• The incident occurred inside Tucson city limits.
• The incident did not occur on a state highway.
• You are not reporting a homeless encampment. Report homeless encampments here.
• You are not reporting a code violation. Report weeds, trash, junked vehicles, building and sign code violations here.

“The unique 311 effort in Tucson is just that to prioritize giving people who may be dependent on 911 another resource to call for non-emergency needs,” said Jeff Kuhn, deputy director of the public safety communications department for the City of Tucson. For more information visit: https://www.tucsonaz.gov/Residents/311-Service-Request-Portal